EZDZSEND Terms of Service

These Terms of Service (“Terms”) are an agreement between EZDZSEND LLC (“EZDZSEND,” “we,” “us”) and the person or legal entity accepting them (“Customer,” “you”). They govern your account and use of our hosted digital-delivery application, associated websites, integrations and support (the “Services”). Our contact details appear in section 23.

You accept these Terms by affirmatively agreeing during registration, accepting an updated version, or signing an order that incorporates them. If accepting for an entity, you represent that you have authority to bind it. You must be at least 18 and legally able to contract. The Services are intended for sellers managing digital-goods delivery. Nothing in these Terms removes mandatory rights that apply if you legally qualify as a consumer.

A buyer receiving your digital goods is your customer (a “Buyer”). A Buyer’s receipt of a message, visit to a download page or purchase from you does not itself make that Buyer a party to this Customer agreement. You must provide your own lawful sales terms and privacy notices to Buyers.

A mutually signed order or negotiated agreement prevails over these Terms only for the subject it expressly addresses. If you and EZDZSEND separately enter into a binding written data processing agreement or addendum (“DPA”), that agreement prevails for its data-protection subject matter, and mandatory data-transfer clauses prevail as required by their terms. References to a DPA in these Terms apply only to an agreement actually entered into by both parties; these Terms do not incorporate an unpublished DPA or imply that one is already in place. Your accepted checkout or plan selection specifies the purchased price, billing interval, allowances and features. Purchase-order boilerplate does not amend this agreement. Our Privacy Policy explains our personal-information practices; acknowledging it is not blanket consent to every processing activity.

Depending on your plan, configuration and enabled integrations, the Services help you connect stores, import orders and product information, maintain digital files and code inventory, associate inventory and message templates with products, allocate and deliver codes or files, provide Buyer access pages, synchronize stock or order status, manage replacements and supported refunds, maintain reminders and support records, apply delivery restrictions, and review activity and reports.

Integration availability varies. A platform named in our documentation is supported only to the extent its particular functions are available for your account. A preview, roadmap or upcoming integration is not a commitment to deliver it. You are purchasing the available Services, not future functionality.

We supply software and delivery infrastructure. We do not sell your digital goods, act as merchant of record for your sales, issue or guarantee your keys, gift cards or licenses, insure transactions, or hold Buyer payments in escrow. Payment providers and marketplaces perform their own functions under their agreements. Our own legal responsibilities remain unaffected.

Provide accurate account, contact and billing information and keep it current. Use the supported account-access methods, protect passwords, email accounts, integration tokens and SMTP credentials, and enable available security protections appropriate to your use. Do not share access with unauthorized persons or transfer an account without our written agreement.

You are responsible for instructions given by you or persons you authorize, and for unauthorized activity to the extent caused by your failure to take reasonable account-security precautions. This does not transfer responsibility for our own security failures to you. Notify us promptly of suspected compromise, unauthorized charges or delivery instructions, and reasonably cooperate in containment. We may verify identity or authority before restoring access or acting on sensitive requests.

You are responsible for the origin, authenticity, legality, functionality and accurate description of your goods and for obtaining all rights needed to store, reproduce, transmit and sell them. This includes distribution rights, software and game licensing restrictions, territorial limitations, expiry dates, redemption conditions and any rules governing vouchers or gift cards. Possession of a code does not by itself establish a right to sell it.

You determine your product pricing, taxes, sales terms, disclosures, refund policies and support commitments. You must meet applicable consumer, digital-content, accessibility, advertising, tax and marketplace requirements. Where immediate digital delivery affects a Buyer’s withdrawal rights, obtain any legally required express consent and acknowledgement before delivery and retain the evidence. A label such as “all sales final” does not override mandatory Buyer remedies.

You handle Buyer complaints, invalid or duplicate keys, licensing disputes, chargebacks, refunds and fulfillment obligations arising from your sales. A dispute with a Buyer does not automatically reverse fees for Services already supplied. Section 17 governs responsibility where a claim also involves our conduct.

Keep reasonably sufficient records of lawful sourcing, distribution permissions, Buyer instructions and any required delivery consents for the periods required by applicable law. If a credible complaint concerns your goods or instructions, provide relevant supporting records reasonably requested by us, subject to confidentiality and data-minimization requirements. We may restrict affected goods while the complaint is assessed under sections 15 and 19. You must not represent that EZDZSEND endorses, licenses, guarantees or insures your goods, or make warranties or commitments on our behalf without our written authorization.

When connecting a store or provider, you authorize us to use the permissions and credentials you grant to perform the enabled functions on your behalf, including receiving webhooks, retrieving orders, processing Buyer information, updating supported inventory or order fields, sending delivery messages and carrying out refund or cancellation instructions you expressly submit through a supported function.

You must have authority over the connected account and comply with its provider’s terms. You remain responsible for selecting the correct store, products, inventory, quantities, bonuses, recipients, templates and delivery restrictions. Test your configuration before relying on automatic fulfillment, review changes and maintain a fallback for urgent orders.

External systems may delay, duplicate, omit or change events, revoke permissions, impose limits or become unavailable. Synchronization is not necessarily instantaneous. Monitor results and reconcile material discrepancies. An instruction submitted through the Services is not proof that a provider completed it. Reconnecting a store, importing historical orders, changing mappings or manually retrying fulfillment may cause additional actions; check existing fulfillment before retrying.

Within the permissions you grant, we may act on authenticated instructions and configured automation without obtaining separate approval for each delivery. This authorization does not permit us to disregard a known compromise or our own security duties. You are responsible for losses to the extent caused by incorrect information, goods or configuration supplied by you, or by instructions you authorize. Responsibility for our own failure to perform this agreement remains subject to sections 16–18.

You can disconnect an integration using its available controls. Disconnection does not necessarily cancel your EZDZSEND subscription or undo completed actions. Revoke permissions with the provider when needed. Your independently selected providers remain subject to their own terms. Our use of subprocessors remains subject to applicable law, this agreement and any DPA actually agreed under section 1.

You choose inventory allocation and expiry settings, including supported ordering methods and bonus rules. Maintain accurate inventory and independent copies of original files, keys and essential sales records. Inventory holds, reservations and stock updates are operational records and are not a warranty against overselling or conflicts in external systems.

Email delivery and download availability depend on configuration, stock, access permissions, subscription state, usage allowance, credit balance and third-party systems. A status showing that a message was sent, a link accessed or a file downloaded is a system observation; it is not conclusive proof of the recipient’s identity, successful redemption, legal acceptance or a chargeback outcome.

Orders blocked because the allowance or credit balance is exhausted are not an automatic retry queue. Adding credits, changing plans or restoring access does not automatically deliver those orders. Review blocked or held orders and use an available authorized recovery process or fulfill them separately. Held-order records may be marked expired after seven days; that status does not mean the order was fulfilled or all associated information erased.

Download links and access credentials must be treated as confidential. Available access checks do not guarantee that a Buyer cannot share a link, copy a delivered file or disclose a key. Revoking access or refunding an order does not retrieve goods already delivered or guarantee that an issuer will invalidate a code. Check the outcome before issuing a replacement or returning stock to saleable inventory.

Your accepted plan specifies its billing interval, usage-measurement period, transaction allowance, store and storage limits, and any rate for eligible deliveries beyond the allowance. Do not assume that an annual payment means an annual usage-reset period; the displayed plan and billing dates govern. Allowances do not roll over unless your accepted offer expressly provides otherwise.

A successfully processed original delivery consumes a transaction unit. Each separately requested, successfully processed resend or replacement also consumes a unit, even for the same order. A message’s later bounce, a Buyer’s failure to open it or a subsequent Buyer refund does not by itself reverse a consumed unit. We will investigate and correct verified duplicate or erroneous metering attributable to the Services. Your billing records and relevant processing records may be used by either party to establish what occurred; our records are not conclusive against contrary evidence.

Prepaid usage credits are optional and apply only to eligible transactions beyond your plan allowance when credits are enabled. Delivery can stop when the allowance is exhausted if credits are disabled, insufficient, or unavailable on the selected plan. Credits do not override suspension, unavailable inventory or other delivery restrictions.

Purchased usage credits represent prepaid service value, not a bank account, deposit, investment or Buyer gift card. They are not transferable or redeemable for cash except as stated here or required by law, and earn no interest. Purchased usage credits do not expire. Taxes charged on a purchase do not increase its usable balance. Credits are consumed at the applicable disclosed transaction rate, so a balance does not guarantee a fixed number of future transactions after a properly notified rate change.

Promotional or support credits are separate from purchased credits. Any conditions must be disclosed when granted. We may correct a demonstrable erroneous grant or a grant obtained through fraud, with an explanation; this does not authorize arbitrary removal of valid purchased value.

Paid subscriptions renew automatically for the selected billing interval until canceled. Before you authorize payment, the purchase flow must display the recurring price, applicable taxes or their calculation, billing frequency, material trial terms and cancellation method. You authorize our payment processor to charge your designated method for the subscription and other purchases you separately approve. A general acceptance of these Terms does not replace required payment authorization.

A trial’s duration and included features are stated when selected. A trial without a usable payment method pauses or restricts access when it ends; it does not provide continuing free fulfillment. If you add a payment method and authorize paid continuation, the displayed subscription charge applies when the trial ends unless you cancel in time. We may limit repeat trials or revoke trial benefits obtained through misrepresentation.

Automatic credit reload is a separate optional setting. Enabling it authorizes repeated charges for your selected reload amount, plus applicable tax, when the configured balance threshold triggers a purchase. These charges may occur more than once in a billing period and are additional to subscription fees. The setting is not a monthly spending cap. You can disable automatic reload in usage-credit settings to stop future reload requests; an already initiated authorized purchase may still complete. Processing delays, payment authentication or declines may interrupt delivery even with automatic reload enabled.

You must be authorized to use the payment method. We may retry an authorized failed payment in accordance with the disclosed arrangement and applicable law. Any access grace period shown for your account does not waive payment or guarantee continued delivery. We may restrict access when payment remains overdue, subject to section 15.

Cancel renewal through the billing portal accessible from account billing. If that mechanism is unavailable, submit a cancellation request through account support or the contact in section 23; identify the account and request cancellation, without sending full payment credentials. We will honor a sufficiently identifiable request received before renewal and confirm its effect. Cancellation normally ends paid access at the end of the paid period unless you request immediate deletion or a different effective time is clearly disclosed and accepted. Stopping use or removing one store does not cancel renewal.

Disable automatic reload separately if you want it stopped before subscription cancellation takes effect. Account deletion ends access and initiates cancellation of the subscription; export needed information first. Outstanding valid charges for Services already supplied remain payable.

An upgrade may take effect immediately and create an immediate prorated charge. A downgrade normally takes effect at the next renewal and may require reducing stores or storage first. The confirmation flow governs the effective date, price, allowance changes and any proration. We will not impose an undisclosed retroactive rate increase. For changes to recurring prices, credit-consumption rates or material plan limits, we will give at least 30 days’ advance notice, and longer where legally required; changes to prepaid subscription pricing apply no earlier than the next renewal unless you expressly agree otherwise.

Except for an expressly offered refund, a verified billing error, the remedies below or mandatory law, fees for completed usage and a paid subscription period are nonrefundable, and unused portions do not create a cash refund merely because you stop using the Services. Purchased credits remain non-expiring while the account continues. On permanent account closure, you may request return of the unused purchased balance, excluding promotional value, consumed credits and sums already refunded; we may deduct only undisputed amounts you owe and will explain the calculation. We may verify ownership and return funds through the original payment method or another lawful method if necessary. Fraud investigations may delay payment only as reasonably necessary or legally required.

If we permanently discontinue paid Services or terminate your account for convenience, we will refund prepaid subscription fees attributable to the remaining unused period and unused purchased credits. If we materially breach this agreement and fail to cure within 30 days after written notice, you may terminate the affected Services and receive the same unused-fee refund. These rights do not limit mandatory remedies or permit double recovery.

Notify us promptly of suspected billing errors, preferably within 60 days of the statement, so we can investigate. That requested timeframe does not waive statutory dispute rights or legitimate payment-network remedies. You remain responsible for undisputed charges during a good-faith dispute. You pay applicable taxes on our Services except taxes on our net income; you are separately responsible for taxes arising from your Buyer sales, subject to applicable marketplace or tax-collection rules.

Do not use the Services to distribute unlawful, stolen, counterfeit or infringing goods; stolen credentials; malware, phishing or ransomware; child sexual abuse material; nonconsensual intimate imagery; or material that unlawfully violates privacy or other rights. Do not engage in fraud, illegal gambling, deceptive promotions, money laundering, prohibited sanctions dealings or other unlawful commerce.

Do not send unlawful unsolicited messages, spoof identities, evade consent or suppression requirements, or use purchased or harvested recipient lists without a lawful basis. Do not probe or bypass security without authorization, access another customer’s information, defeat usage or payment limits, resell access without permission, or deliberately impair the Services. Restrictions on reverse engineering apply only to the extent permitted by law and do not override mandatory interoperability or other statutory rights.

Unless separately agreed in writing with appropriate safeguards, do not upload regulated health information, full payment-card data, government identity documents, biometric identifiers or other sensitive information unnecessary for digital delivery. Do not use the Services for safety-critical operations where a failure could cause physical injury.

We may investigate reasonably suspected violations, request supporting rights or transaction information, restrict affected content and cooperate with lawful requests. We do not promise to inspect every item or certify that an upload is lawful, malware-free or suitable for sale.

You are responsible for the recipients, content, lawful basis and required notices for messages you direct, including restock emails, reminders and promotional material included in delivery templates. Configure your authorized sender identity and SMTP provider correctly. Include required sender details and unsubscribe mechanisms and honor applicable objections. Transactional functionality is not permission to send unrelated marketing. We may limit sending to address abuse, security threats or deliverability problems.

Allow/block lists, IP observations, delivery restrictions and fraud labels are decision-support tools. They can misidentify legitimate activity or fail to detect abuse. Review consequential decisions, permit an appropriate correction route and avoid unlawful discrimination. The Services do not guarantee fraud prevention, Buyer identity, payment finality or chargeback protection.

Dashboards, exports, reminders and alerts depend on recorded inputs, timestamps, currencies and external data. Reconcile them to your authoritative business and payment records. They are not audited accounts or professional advice. Reminders and notifications do not guarantee that you will meet a legal, refund or marketplace deadline. Support tickets do not create a response-time or resolution guarantee unless separately agreed.

You retain your rights in files, codes, templates, branding, Buyer data and other material you provide or instruct us to process (“Customer Content”). You grant us a limited, nonexclusive right to host, copy, transmit, display and otherwise process that content only as necessary to supply, secure and support the Services, follow your lawful instructions and comply with law. We may allow service providers to perform those functions under appropriate obligations. This license does not transfer ownership or permit unrelated advertising use of Buyer data.

For Buyer personal data processed on your behalf, you are responsible for your lawful instructions, notices and any necessary consents. Each party’s controller, processor or subprocessor role follows its actual processing activities and applicable law; it does not depend on whether a document is called a DPA. We act independently for our own account administration, billing, security and legal compliance to the extent described in the Privacy Policy and permitted by law.

Where applicable law requires additional binding processor terms or an international-transfer mechanism, the parties must put those arrangements in place before the affected processing begins. Contact [email protected] to discuss the required arrangements. A request alone does not create an agreement. Neither these general provisions nor the Privacy Policy substitutes for missing mandatory contractual terms, and the absence of a separate DPA does not waive either party’s statutory obligations. Required processor terms must address the processing’s scope and duration, documented instructions, confidentiality, security, subprocessors, rights requests, incident and compliance assistance, return or deletion, and audit rights; any required transfer safeguards must also be established.

Each party will protect the other’s nonpublic information that is identified as confidential or reasonably understood to be confidential, use it only for this agreement, and disclose it only to personnel, advisers or providers who need it and are subject to suitable duties. Exceptions apply to information independently developed, lawfully received without restriction, already lawfully known or public without breach. Disclosure legally required is permitted; where lawful, give advance notice and limit disclosure to what is required. Personal data remains subject to applicable law regardless of these exceptions.

We will maintain reasonable technical and organizational safeguards appropriate to the Services and our legal obligations. No system is entirely secure. This statement does not excuse a failure to meet an express or statutory security duty. Security-incident communications and assistance will follow applicable law and any agreed DPA.