FAQs
How do I import orders from WooCommerce?
Last Updated: December 22, 2025You can manually fetch a missing order from your WooCommerce store using the WooCommerce Import Order by ID feature. Steps:...
What should I do if an order is missing or doesn’t appear in the app?
Last Updated: December 17, 2025Sometimes, due to technical issues such as: an order from your sales platform (WooCommerce, Shopify, BigCommerce, etc.) may not automatically...
Can I use EZDZSend without a website?
Last Updated: December 1, 2025✨ Yes, Absolutely! You can sell digital products with ZERO website. 💡 Just connect PayPal → add your product →...
How does billing work in EZDZSend?
Last Updated: February 6, 2026EZDZSend uses a credit-based billing system 💵Instead of paying monthly fees, you simply buy credits, and each successful transaction uses...
How do I update billing information or view invoices?
Last Updated: December 2, 2025EZDZSend uses a pay-as-you-go billing model — meaning you only pay for the digital deliveries you actually send.There are no...
Can I refund an order after a code has been delivered?
Last Updated: December 2, 2025Yes, EZDZSend allows you to issue refunds directly from the app—even after a code has been delivered. To process a...
What if my customer didn’t receive the file?
Last Updated: December 2, 2025If a customer reports that they didn’t receive the digital file, don’t worry — you can quickly fix this inside...
Can I track which files or codes have been delivered?
Last Updated: December 2, 2025Yes! EZDZSend provides full delivery tracking so you always know what was sent, to whom, and when. How to Track:...
How quickly are digital files delivered?
Last Updated: December 2, 2025⏱️ Digital products are delivered instantly after payment is confirmed. Once the customer completes checkout, EZDZSend automatically: ✅ No manual...
What types of digital products can I sell using EZDZSend?
Last Updated: December 2, 2025💾 Supported Digital Goods EZDZSend supports a wide range of digital products, including: 🎟️ Gift cards & coupon codes🔑 Activation...