FAQs
How do I import orders from WooCommerce?
Last Updated: December 22, 2025You can manually fetch a missing order from your WooCommerce store using the WooCommerce Import Order by ID feature. Steps:...
What should I do if an order is missing or doesn’t appear in the app?
Last Updated: December 17, 2025Sometimes, due to technical issues such as: an order from your sales platform (WooCommerce, Shopify, BigCommerce, etc.) may not automatically...
Can I use EZDZSEND without a website?
Last Updated: September 13, 2026✨ Yes, Absolutely! You can sell digital products with ZERO website. 💡 Just connect PayPal → add your product →...
How does billing work in EZDZSEND?
Last Updated: September 13, 2026EZDZSEND uses subscription-based billing. Sellers choose a plan that includes transactions, connected stores, and file storage. Eligible plans also support...
How do I update billing information or view invoices?
Last Updated: September 13, 2026Sellers can manage their payment method and access invoice records from the Billing Management section. This allows sellers to keep...
Can I refund an order after a code has been delivered?
Last Updated: September 13, 2026Yes, EZDZSEND allows you to issue refunds directly from the app—even after a code has been delivered. To process a...
What if my customer didn’t receive the file?
Last Updated: September 13, 2026If a customer reports that they didn’t receive the digital file, don’t worry — you can quickly fix this inside...
Can I track which files or codes have been delivered?
Last Updated: September 13, 2026Yes! EZDZSEND provides full delivery tracking so you always know what was sent, to whom, and when. How to Track:...
How quickly are digital files delivered?
Last Updated: September 13, 2026⏱️ Digital products are delivered instantly after payment is confirmed. Once the customer completes checkout, EZDZSEND automatically: ✅ No manual...
What types of digital products can I sell using EZDZSEND?
Last Updated: September 13, 2026💾 Supported Digital Goods EZDZSEND supports a wide range of digital products, including: 🎟️ Gift cards & coupon codes🔑 Activation...