What if my customer didn’t receive the file?

First, check the delivery status in your EZDZSend dashboard.

1. Go to Orders and search for the customer’s email or order ID.
2. Verify if the file was successfully delivered or if there was an error.

If delivery failed, common reasons may include:

• Incorrect email entered at checkout
• File inventory was empty at the time of purchase
• Store wasn’t properly linked or synced

✅ Tip: You can manually resend the product using the “Resend” button under the order actions menu.
If issues persist, contact our support team for assistance.